Patient support and internal control service. Clinic administration
The procedure for consideration of appeals and their appeal. Complaint management rules.
Patient Support and Add. Control Serviceof the Strategic Development and Quality Management Department of the
"Medical University of Karaganda" NCJSC
Administration
Institute of Public Health and Occupational Health, Occupational Health Clinic
Of the "Medical University of Karaganda" NCJSC
Director is Omarkulov Bauyrzhan Kabdenovich, PhD, Professor
Tel. 8(7212) 56-21-11 add. 12-80
Acting chief physician is Asanova Aigul Mazhitovna, health care organizer of the second qualification category, infectious diseases doctor of the first qualification category.
Tel. 8(7212) 56-21-11, add. - 1900
Chief occupational pathologist is Amanbekova Aigul Ukenovna, MD, Professor.
Tel. 8(7212) 56-21-11, add. - 1492
Hotline number: 8(7212)56-21-11
Administration
Clinics of the Medical University
of the "Medical University of Karaganda"
Acting Chief Physician is Semyon Sergeevich Bobyrev, Master of Medicine.
Tel. 8(7212) 50-06-61, add. - 1800
Deputy Chief Physician is Suleimenova Aidana Muratovna, Master of Health.
Tel. 8(7212) 50-06-61 add. – 1807.
Chief surgeon is Abatov Nurkasi Tulepbergenovich, Professor.
Tel. 8(7212) 50-06-61, add. – 1813.
The main therapist is Molotov-Luchansky Vilen Borisovich, MD, Professor.
Tel. 8(7212) 50-06-61, add. - 1205
Hotline number: 8(7212)50-06-61
Administration
Dental Clinic
"Medical University of Karaganda" NCJSC
Chief Physician is Kalina Ainur Serikovna, Master of Medicine, doctor of the highest qualification category in public health.
Tel. 8(7212) 50-39-30, add. - 1407
Deputy Chief Physician is Zhumadilova Aisulu Soltanbekovna, Master of Medicine, dentist of the highest qualification category.
Tel. 8(7212) 50-39-30, add. – 1408.
Hotline phone: 8(7212)50-39-30, add. - 1558
PATIENT SUPPORT AND ADD. CONTROL SERVICE (IPCC)
Department of Strategic Development and Quality Management
"Medical University of Karaganda" NCJSC
The purpose of the Patient Support and Add. Control Service is to identify problematic issues and further improve the quality of medical care.
Task: ensuring the realization of the rights and support of patients.
The structure of the clinic includes the Patient Support and Add. Control Service (hereinafter referred to as the SPC). The service is headed by the chief of the SPC. The following specialists are part of the Patient Support and Add. Control Service: the head of the CPVC, expert doctors, the nurse of the CPVC.
The composition of the SPC
Head of the SPPVC:
Svetlana Volchanskaya, therapist of the highest qualification category, doctor of the highest qualification category in public health, doctor of the functional category of the highest qualification category, independent expert
tel.: 8(7212) 56-21-11, add. - 1748; mobile phone 87013942349,
Karaganda, Mustafin Str. 15, office №. 131.
The doctor of the SPVC is Timchenko Natalia Aleksandrovna, infectious diseases doctor, Candidate of Medical Sciences ass. professor of the Department of Infectious Diseases and Phthisiology
tel.: 8(7212) 50-06-61, add. 1817
Karaganda, Ardak, building 3, office No.124
Medical experts:
• Kim Alla Nikolaevna is a professional pathologist, a therapist of the first category
, Karaganda, Mustafin Str., 15, Office №. 131.
• Khamitova Aida Manarbekovna is general practitioner, second qualification category
Karaganda, Mustafin Str., 15 Office №. 131.
• Kirenkina Nadezhda Ivanovna is neuropathologist
Karaganda, Ardak, building 3, office №. 124
tel.: 8(7212) 50-06-61, add. – 1817.
• Tapina Kupei Seitzhanovna шы dentist of the highest qualification category
Karaganda, Alalykina, 14, office № 101.
tel.: 8(7212) 50-39-30, add. – 1558.
The medical nurse of the SPVK:
• Sharipova Gulnar Kaspakovna шы a nurse of the highest qualification category
Karaganda, Mustafin Ыtr., 15, Office № 131.
If you are:
— dissatisfied with the quality of medical care;
— faced with a rude attitude from the medical staff;
— faced with the facts of extortion of funds by medical personnel for medical services provided within the guaranteed volume of free medical care;
— and also if you are faced with other problematic issues related to the order and quality of medical care, please contact the Patient Support Service.
You can leave your written request with your name, surname, contact details (phone number, address) in the Address Box located in the reception hall, the lobby for visitors of the stationary block. You can also contact our website or send an email to qinfo@qmu.kz or www.qmu.edu.kz
The Patient Support Service will review your application as soon as possible and will provide you with information on the results of consideration of your application no later than 5 calendar days.
Both the patients themselves who are being treated and their relatives have the right to contact the Patient Support Service.
We will be grateful to you for your requests, comments and suggestions that will help us improve the quality of medical care provided by our organization.
Sincerely, Patient Support Service of the Department of Strategic Development and Quality Management of "KMU" NCJSC.
Phone number of the SPC: 8 (7212) 56-21-11, add. - 1748, mobile phone is 87013942349
Hotline phone number: 8 (7212) 56-21-11
There is also a single information Call center in the Health Department of the Karaganda region, where you can contact for medical care:
8 (7212) 955559 or on the website NARROWLY www. zdravkrg.kz
Schedule of reception of citizens on personal issues
Institute of Public Health and Occupational Health "MUK" NCJSC Occupational Health Clinic
Director of the Institute of Public Health and Occupational Health "MUK" NCJSC
is Omarkulov Bauyrzhan Kadenovich, PhD, Professor.
Tel. 8(7212) 56-21-11, add. - 1280
Weekly, Thursday from 16.00-17.00
, Karaganda, Mustafin Str., 15, director's reception.
Acting Chief Physician of the professional health clinic of "MUK" NCJSC
- Asanova Aigul Mazhitovna is organizer of healthcare of the second qualification category, infectious diseases doctor of the first qualification category.
Weekly, Tuesday from 16.00-17.00
Karaganda, Mustafin Str., 15, office 242
Chief occupational pathologist of the occupational health clinic of "MUK" NCJSC
is Amanbekova Aigul Ukenovna, MD, Professor.
Weekly, Wednesday from 16.00-17.00
, Karaganda, Mustafin Str., 15, office 231
The head of the Department of Strategic Development and quality management of "MUK" NCJSC is Svetlana Volchanskaya, a therapist of the highest qualification category, a healthcare organizer of the highest qualification category, a doctor of functional diagnostics of the highest qualification category, an independent expert.
Daily from 09.00-17.00
Karaganda, Mustafin Ыtr., 15 office №.131
Schedule of reception of citizens on personal issues
Clinic of the Medical University of "MUK" NCJSC
Acting Chief Physician is Semyon Sergeevich Bobyrev, Master of Medicine
Tel. 8(7212) 50-06-61, add. - 1800
Weekly, Tuesday from 16.00-17.00
Karaganda, Ardak, building 3, office № 214.
Deputy Chief Physician is Suleimenova Aidana Muratovna, Master of Health
Tel. 8(7212) 50-06-61, add. - 1807
Weekly, Wednesday from 16.00-17.00
Karaganda, Ardak, building 3, office № 213.
Chief Surgeon шы Abatov Nurkasi Tulepbergenovich, Professor
Tel. 8(7212) 50-06-61, add. - 1813
Weekly, Monday from 16.00-17.00
Karaganda, Ardak, building 3, office № 208.
Chief therapist is Molotov-Luchansky Vilen Borisovich, MD, Professor
Tel. 8(7212) 50-06-61, add. 1205
Weekly, Thursday from 16.00-17.00
Karaganda, Ardak, building 3, office № 220
Doctor of the SPP is Natalia Timchenko, infectious diseases doctor, PhD Associate Professor of the Department of Infectious Diseases and Phthisiology
Tel.: 8(7212) 50-06-61, add. - 1817
Daily from 9.00 to 17.00
Karaganda, Ardak, building 3, office № 124
Hotline number: 8(7212)50-06-61
Schedule of reception of citizens on personal issues
Dental clinic of "MUK" NCJSC
Chief Physician is Kalina Ainur Serikovna, Master of Medicine, doctor of the highest qualification category in public health
Tel. 8(7212) 50-39-30, add. - 1407
Weekly, Tuesday from 16.00 to 17.00
Karaganda Alalykina, 14 office № 101.
Deputy Chief Physician is Zhumadilova Aisulu Soltanbekovna, Master of Medicine, dentist of the highest qualification category
Tel. 8(7212) 50-39-30, add. - 1408
Weekly, Thursday from 11.00 to 12.00
, Karaganda Alalykina, 14 office № 101.
Tapina Kupe Seitzhanovna is dentist of the highest qualification category
Tel.: 8(7212) 50-39-30, add. - 1558
Daily from 09.00 to 17.00
Karaganda, Alalykina, 14, office № 101
Hotline phone: 8(7212)50-39-30 add. 1558
http://www.qmu.kz/ru/hall/ask
