Department of Strategic Development and Quality Management
Organization of development, planning and implementation of the university’s strategy in accordance with the mission and goals of the university, quality system management
1. Coordination of the university in strategic and operational planning.
2. Organization of university participation in national and international rankings.
3. Coordination of activities for the implementation of the Quality Policy of NС JSC "KMU" in structural divisions.
4. Coordination of quality system documentation, including the necessary forms and records, documented procedures.
The structure of the department includes the Patient Support and Internal Control Service, which manages the quality of medical care in the clinic of NС JSC "KMU", including the planning, organization, motivation, internal examination of the clinics of NС JSC "KMU", as well as other measures ensuring accessibility, quality improvement medical care and safety for patients aimed at preventing and eliminating deficiencies in activity, in accordance with the mission and goals of the university.
Patient Support and Internal Control Service objectives:
1. Organization and conduct of an internal examination of the quality of medical services and internal control (audit) with a retrospective and ongoing analysis of the treatment and diagnostic measures.
2. Providing support to patients on the issue of receiving consultative-diagnostic and treatment-and-prophylactic services of appropriate quality at the clinics of NС JSC "KMU".
3. Organization of management of patient complaints (collection of complaints and suggestions, processing, analysis and decision-making in accordance with the regulations, informing patients who apply), as well as providing feedback to the patient by conducting and analyzing questionnaires for satisfaction with the quality of services.
4. Implementation and management of the incident registration system (registration of potential errors, errors that have occurred, and other incidents, their analysis).
5. Assessment of the effectiveness of the Clinic through monitoring and analysis of the values of internal indicators, clinical audit, examination of medical documentation.
6. Conducting initial briefing of employees on the quality of medical services.
Staff of the Department:
Head of department – Aliya Bukeyeva Satybaldiyevna, PhD
E-mail: email@example.com, Тel.:+7 7212 503930 (1634)
Chief specialist: – Madina Yernazarova Ainullayevna
E-mail: ErnazarovaM@qmu.kz, Тел.: +7 7212 503930 (1728)
- Aizada Temirkhan Almazkyzy
E-mail: Temirhan.A@qmu.kz, Тел.:+7 7212 503930 (1499)
Амербекова Айгерим Жанбрбаевна
E-mail: AmerbekovaA@qmu.kz, Тел.:+7 7212 503930 (вн.1302)
100008 Karagandy, Gogol street, 40.
Room №: 212, 428
Staff of the Patient Support and Internal Control Service:
- Volchanskaya Svetlana - Head of Patient Support and Internal Control Service Ivanovna, doctor therapist of the highest qualification category, doctor organizer of healthcare of the highest qualification category, independent expert
E-mail: firstname.lastname@example.org, Phone number: +7 7212 503930 (1748)
100008 Karaganda, Mustafin st., 15 (Occupational Health Clinic)
Ardak, Building 3 (Medical University Clinic)
Alalykin st, 14 (Dental Clinic)