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Patient support and internal control of the clinic. Healths

Patient support and internal control of the clinic. Healths

Patient support and internal control of the clinic. Healths

Head of patient support And

internal control-

Volchanskaya Svetlana Ivanovna, physician

highest qualification category

tel. 87013942349

Telephone hotline:8(7212)50-06-41

http://www.qmu.edu.kz/ru/hall/ask

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PATIENT SUPPORT AND INTERNAL CONTROL SERVICE (ICS)

Occupational health clinics

public health Institute

and professional health

NAO  «Medical University of Karaganda»

The purpose of patient support Services and internal control –identification of problematic issues and further improvement of the quality of medical care.

Objective: to ensure the implementation of the rights and support of patients.

The structure of the clinic includes the patient support and internal control service (hereinafter - SPVK). The service is headed by the head of the SPCE. Part of patient support Services and internal controlthe following specialists are included: head of SPVC, expert doctors, SPVC nurse.

COMPOSITION SPVC

Head of SPPVC:

Volchanskaya Svetlana Ivanovna, physician of the highest qualification category, doctor organizer of health care of the highest qualification category

phone: 87013942349

 Karaganda, Mustafina str. 15, Office number 218

Doctors experts:

Kim Alla Nikolaevna, professional pathologist, therapist of the first category tel: 8-(7212) 50-39-30

Karaganda, Mustafina str. 15, Office number 218

Nikitina Olga Vladimirovna

Karaganda , Mustafina str 15 Office No. 153 of the bodies: 

8-(7212) 50-39-30

Nurse SPPVC:

Sharipova Gulnar kazbekovna, nurse of the highest qualification category

 Karaganda, Mustafina str. 15, Office number 218

In case You:

- were dissatisfied with the quality of medical care;

- faced rough treatment from the medical staff;

- faced with the facts of extortion of funds by medical personnel for medical services provided within the guaranteed volume of free medical care;

— and also if you are faced with other problematic issues related to the order and quality of medical care, please contact the patient support Service.

You can leave your written application with your name, surname, contact details (phone, address) in the application Box located in the reception hall, the hall for visitors of the stationary block. You can also contact our website or send an email: info@kgmu.kz or http://www.qmu.edu.kz/ru/hall/askThe patient support service will review Your application as soon as possible and within 5 calendar days will provide you with information on the results of consideration of Your application.

Both patients who are on treatment and their relatives have the right to contact the patient support Service.

We will be grateful to You For your requests, comments and wishes that will help us improve the quality of medical care provided by our organization.

Sincerely, the patient support service of the occupational health Clinic of the Institute of public health and occupational health of NAO «MOOK».

Head of SPPVC:

Volchanskaya Svetlana Ivanovna, therapist of the highest qualification category, 15 Mustafina str., office No. 218

Phone: 87013942349

Hotline phone number: 8 (7212) 50-06-41 

Registry 50-06-45, 56-21-11

Also, in the Department of health of Karaganda region there is a single information Call center, where you can apply for medical care: 8 (7212) 955559 or on the website NARROWLY www. zdravkrg.kz

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Schedule of reception of citizens on personal issues

Schedule of reception of citizens on personal issues

Chief doctor - Aigul Amanbekova Ukenowna, M. D. Professor

Weekly, Thursday from 16.00-18.00

Karaganda, St. Mustafina 15, office 231

tel: 8-(7212) 50-39-30 VN 1492

Deputy chief physician for outpatient and consultative diagnostic care-

Asanova Aigul Mazhitovna,

Daily from 10.00-12.00 

Karaganda , Mustafina str. 15, office 242

tel: 8-(7212) 50-39-30 VN 1900

Head of SPPVC 

Volchanskaya Svetlana Ivanovna

Daily from 09.00-17.00

Karaganda, St. Mustafina 15 cab. No. 218

tel: 87013942349